1. WHAT ARE BONDING EYELASHES?
Bonding eyelashes are an alternative to eyelash extensions in the salon. You can install them yourself at home, saving a lot of time and money. One package of reusable eyelashes is enough for 6-12 months if the set is replaced every 7 days.
2. CAN I USE MINULASHES IF I HAVE NEVER USED THIS TYPE OF PRODUCT BEFOR?
Yes! The application is very easy, but of course it requires some practice and familiarization with the product. Once you learn all the techniques we present and follow our advice, the application will take no longer than 5-10 minutes.
3. WILL THE CONDITION OF MY NATURAL EYELASHES DETERIORATE?
No! The extremely thin veins of Minulashes tufts release and create space at the base of the eyelashes 24 hours after application. Thanks to this, the growth phases of natural eyelashes are not disturbed. Remember not to wear for long than 7 days at a time, and when removing them, you must wait at least 15 minutes after applying the remover, then you can start removing the tufts, after removing the tufts re-apply the remover to your natural eyelashes for about 15-20 minutes. Do not mechanically damage the eyelashes, do not remove them forcefully or too quickly. The entire process of safely removing eyelashes is estimated to take 30-40 minutes.
4. ARE THE EYELASHES WATERPROOF?
Yes, but it is necessary to protect them with a seal and then the eyelashes may come into contact with water 24-48 hours after application.
5. AFTER REMOVING EXTENDED EYELASHES IN THE SALON, CAN I IMMEDIATELY START USING MINULASHES TUFTS?
No. You should wait at least 4-6 weeks after removing your cosmetic eyelashes. After extension, natural eyelashes will not be strong or flexible enought to properly hold the tufts.
6. DOES LAMINATION AFFECT THE PERSISTENCE OF TUFTS?
Yes. Both lamination and henna are contraindications to the application of bonding tufts. An interval of at least 2 weeks should be maintained after the above- mentioned treatments.
7.CAN I APPLY THE TUFTS WHEN I AM PREGNANT OR BREASTFEEDING?
Yes, our products are safe for future mothers and breastfeeding mothers.
8. WHAT ARE THE CONTRAINDICATIONS TO THE USE OF TUFTS?
Contraindications include any hormonal disorders, such as thyroid diseases, PCOS, insulin resistance, diabetes. After laminating/ hennaing your eyelashes or if you have recently finished eyelashe extensions at a beautician, you must wait 4-6 weeks after their removal before you decide to apply our tufts. If your natural eyelashes are in poor condition, have large defects, have been ,, burnt" as a result of unsuccessful treatments or you have lost eyelashes due to illness, we do not recommended purchasing Minulashes tufts in these cases.
9. WHAT SHOULD I DO IF MY EYELASHES ARE NATURALLY STRAIGHT?
No problem. Before applying our tufts, use eyelash curler, which will make applying the tufts easier and your natural eyelashes will be curled and arranged to match the tufts.
10. CAN I WEAR TUFTS WITH CONTACT LENSES OR GLASESS?
YES definitely. Our glue does not emit any fumes during application and has been designed so that you can work with the eye open.
11. IF I AM ALLERGIC TO EYELASH EXTENSIONS AT THE SALON, CAN YOUR GLUE MAKE ME ALLERGIC?
Our glue has a patentet, safe composition, free of cyanoacrylate and formaldehyde, which reduces the risk of unwanted complications. However, we always recommend performing an allergy test before the first application, because we treat each client individually and care about your safety.
12. WHY ARE MY EYELASHES STILL STICKY A DAY AFTER PUTTING THEM ON?
This shouldn't happen. When properly applied, the adhesive should test completely after 4-6 hours and no longer be sticky. If you still feel sticky after this time, you have applied too much product.
13. WHY IS PRE-SALE OR PRE-ORDER?
Pre-order is the purchase of a product that is not yet physically available in the store's warehouse because production has not yet been completed. Placing a pre-order ensures that the product will be available first before it goes on sale on our webside on the day of release. Orders will be shipped first. The number of eyelash models available for pre-order is limited to the quantities currently produced. If the entire collection is sold out before laungh, customers who have not pre-ordered will not be able to purchase it. Pre-order items will be shipped on the date listed at the top of the product description on the page.
14. WHAT IS BOND AND SEAL?
BOND- lash glue
SEAL- barrier to protect against the element that break down the lash glue.
15. DO YOU SHIP INTERNATIONALLY?
YES. We ship international to many countries. Contact us for shipping price.
16. WHAT DO I NEED TO APPLY EYELASHES?
Bond, seal, tweezers. Everything you need for proper application and care can be found in our store.
17. I REALLY WANT TO ORDER BUT THE PRODUCT IS SOLD OUT.
Our products are super popular and althought we try to keep everything in stock,sometimes products will quickly sell out. If the product you would like to purchase is out of stock, you can sign up for restock notifications on the product page and you will be notified as soon as the new stock drops.
18. ADDRESS/PRODUCT CHANGES AND ORDER CANCELLATIONS.
Once your order has been placed we are unable to make any amendments to your order which includes product changes or order cancellations. If you have entered the incorrect address please contact us immediatelly and we will do our best to resolve this for you but please be aware we can not guarantee that we will be able to fulfil any requested changes.
19. HOW ARE THEY DIFFERENT TO REGULAR STRIP LASHES?
Minulashes feature an ultra fine lash band which is almost undetectable making them much lighter than a strip lash. They are also applied underneath your natural lashes as opposed to on top, so creates a more seamless finish. Strip lashes are a one day wear where as Minulashes can be left on for up to 7 days.
20.WHAT ARE THEY MADE FROM?
MINULASHES are made from premium Korean PBT silk. They are cruelty free and suitable for vegans.
21. SHOULD I CARRY OUT A PATCH TEST?
Yes, like any adhesive is very important to perform a patch test before application. Whilst we do take every precaution to ensure our products are non-toxic and suitable for even sensitive eyes, they may not suit every skin type.
Apply a small amount of bond behind your ear(lower section) and wait 24 hours to see if any irritation occurs.
If irritation occurs, rinse the are IMMEDIATELY with warm water for a few minutes and discontinue use of the product straight away. If irritation persists, please seek medical advise.
22. I'VE HAD A REACTION TO A PRODUCT, WHAT SHOULD I DO?
Minulashes disclaims any liability for skin reactions, we recommend patch testing each product before usage and make this recommendation on each of our product pages.
After a patch test, if irritation develops, IMMEDIATELY stop using the product and rinse the area with warm water for a few minutes. If inflammation continues please seek medical advice.
23.I AM NO GOOD AT APPLYING STRIP LASHES, WILL I STRUGGLE WITH LASHES?
They are designed for easy at home application. A lot of our customers actually find these easier to apply than strip lashes- you wont have to worry about them coming off in the corners and you can't feel them on your eye. We have put guides together to try to make application as easy as possible and we are always happy to offer any guidance required, after a couple of applications and once you are used to the technique you will be a pro.
24. CAN YOU FEEL THEM ON YOUR EYE?
No not at all, if you can feel Minulashes it means they are not positioned correctly and you need to remove and re-position.
25. WHAT SHOULD I DO IF ONE COMES LOOSE OR FALLS OFF?
You can easily infill Minulashes- there is no need to remove a complete set if you have lost a couple of clusters. Just pop some Minulashes bond onto the spine of the lash and reapply.
26. I REMOVE THE LASHES AND NOTICED SOME NATURAL LASHES HAD FALLEN OUT?
Don't panic! Your natural lashes shred daily, lashes have a life cycle of 60-90 days. Each individual lash is running on its own time, so if lashes appear to come out with your Minulashes clusters (providing you have not pulled them out and removed correctly) it was Just their time to Fall out.
27. CAN I USE MASCARA WITH THEM?
No, we do not recommended wearing mascara with Minulashes.
28. HOW LONG DO YOU TAKE TO DISPATCH ORDERS?
We pack and dispatch all orders as quickly as possible, usually this is within the first 1-2 days. Althought, please bear in mind that this is not guaranteed and during busy periods dispatch times can be longer. Please note, we only dispatch orders Monday- Friday and we are not open at the weekend or on bank holidays.
29. WILL I BE CHARGED CUSTOMS?
When ordering from our webside you may be liable to pay any import duties and customs taxes on orders outside of the UK. The charges are typically raised once the parcel has reached its destination country and it is the customers responsibility to pay them. These charges are not set by Minulashes and we have no control over them. The charges must be paid in order to receive your goods. For further information on duties and taxes please contact your local customs office.
Refusing to pay these charges will result in your order being returned to us. Additionally the original shipping cost and cost of the return shipping as well as up to a 10% processing fee will be deducted from your refund.